Frequently Asked Questions

 We are open between 10:00am and 4:00pm, with last entry at 3:00pm.

Free on-site parking is available for all visitors using the main car park or if only visiting the café please follow the signs to park within the prison walls.

Blue Badge holders can park near the main reception in three designated areas, and along the main driveway. Please ensure your badge is clearly displayed during your visit.

Tickets can be purchased on arrival, but we strongly recommend booking in advance, particularly for Guided Tours, as spaces are limited.

The prison is cashless. All payments must be made by card or contactless.

If you are visiting with Prison Entry, we recommend allowing 1.5–2 hours to explore the site.

Children under 5 years old enter free.

Child tickets apply to visitors aged 5–15 years.

Yes, family tickets are available for Prison Entry. These tickets may not apply to other activities or promotions.

Our cancellation policy can be found here.

If you created an account when booking, you can change your tickets online, subject to a small administration fee and time restrictions.

Don’t worry, we won’t lock you up for this crime! Your confirmation email will come from Cove Attractions. If you can’t locate it, simply provide the name on the booking, activity, and reservation time when you arrive and we’ll check you in. If you would like the email resent, please contact us using the contact form with any booking details you can remember.

If you have a voucher from Virgin Experience Days, Wonderdays, Buyagift, or Red Letter Days, please complete the contact form and include: Name, Preferred visit date and time, Voucher number, Voucher expiry date, PIN (for Virgin Experience vouchers), Your visit date must fall within the voucher expiry date. If you have a Cove Attractions voucher, you can book directly through the reservation system and enter your voucher code at checkout.

Well-behaved dogs are welcome with Prison Entry.

Dogs must be kept on a lead at all times, and owners are responsible for cleaning up after them.

Please visit our Accessibility page for detailed information about access around the site.

We offer concessionary tickets for: Students, Seniors, Blue Light Card holders.

Visitors who require a carer may bring one carer free of charge. Proof of carer status is required on arrival.

You will be walking both indoors and outdoors, so we recommend comfortable footwear and weather-appropriate clothing .The prison wings can remain cool even during summer, so bringing an extra layer is advisable.

We provide: Toilets, Seating areas around the site, Facilities are located near the Visitor Centre and around the prison.

Yes. Our café offers a selection of: Hot & cold drinks, cakes & sweet treats light meals & snacks. The café is open to both visitors and non-visitors, making it a great meeting point.

Yes photography is encouraged throughout the site.

Feel free to share your photos on social media and tag us. If you think you’ve captured a ghost, we’d definitely love to see it! Please refer to our T&C’S for further information.

Yes. our gift shop offers a variety of gifts to treat yourself, family & friends. The shop is open to both visitors and non-visitors.

Smoking is not permitted within the prison walls. Drones are not permitted without prior permission.

Yes. The prison is engaging and an educational experience for children.

Much of the site is accessible with a buggy, though some areas require stairs. There are places where buggies can be left safely if access is limited.

Yes, we welcome school and educational groups. For more information, visit our Education Behind Bars Page. 

Group bookings are available on Tours & Activities for 15 or more people. Please contact us for more information.

Yes. We host a range of events throughout the year including:

Please check our News or Events pages for upcoming events.

Our Visitor Centre team will be happy to guide you to any activities or exhibitions taking place during your visit.

Yes, we welcome private tours, corporate events, and private hire bookings. Please enquire using the contact form.

Yes, we are happy to work with influencers and content creators who align with our brand and values.

Please contact [email protected] for consideration.